Return & Refund Policy
At GiftedGrace.com, we take pride in crafting each product upon demand, ensuring it’s uniquely made just for you. Once you place an order, we print and prepare your item(s) according to your chosen preferences. As our products are made-to-order, we are unable to accept returns or exchanges unless the item is defective or damaged.
Quality Guarantee
Your satisfaction is our top priority. If you receive an item that is:
- Damaged
- Defective
- Incorrect
- Has noticeable print quality issues
Please contact us within 60 days of receiving your order.
📩 Email: support@giftedgrace.com
🕒 Customer Support: Available 24/7 – We're always here to help!
To process your request smoothly, kindly provide:
- A clear photo/video of the product showing the issue
- Your order number
We’re here for you 24/7 — your questions, concerns, or requests are always our priority.
Resolution Options
Upon approval of your claim, you can choose:
- A full refund (including shipping and transaction fees), or
- A replacement item at no extra cost
Not Covered by Warranty
Please note that our warranty does not cover issues caused by:
- Accidents or misuse
- Improper care
- Normal wear and tear
- Color fading due to sun exposure
- Any post-purchase modifications
Refund Timeline
Once your refund is approved, it will be processed back to your original payment method via Shopify Payments.
Estimated Refund Time:
3–5 business days for all major payment methods, including credit/debit cards, PayPal, Apple Pay, and Google Pay.
⏳ Please note: Timelines may vary depending on your bank or payment provider.
❗ If your refund doesn’t appear within this period, please contact your payment provider or card issuer for assistance.
Need Help?
If you have any other questions or concerns, don’t hesitate to reach out.
📩 Email: support@giftedgrace.com
🕒 Customer Support: Available 24/7 – We're always here to help!
We’re here to ensure your shopping experience is as delightful and graceful as the gifts you give.