FAQs

1. Where is GiftedGrace.com based?

We are an online boutique proudly serving customers in the USA. While our fulfillment is handled by our trusted global partners, every order is carefully crafted and shipped with love to your doorstep.

2. Do you offer worldwide shipping?

Currently, we primarily ship within the United States to ensure fast, reliable, and high-quality service. We're working on expanding our reach internationally—stay tuned!

3. How long does shipping take?

Our average processing time is 2–5 business days. Once shipped, delivery typically takes 5–10 business days, depending on your location and the item.
📦 Total Estimated Delivery: 7–15 business days

4. Can I track my order?

Absolutely! Once your order is shipped, you will receive a tracking number via email so you can follow its journey right to your door.

5. Can I cancel or change my order after placing it?

As our products are made to order, we begin processing immediately after purchase. If you need to make a change, please email us within 12 hours of placing the order at support@giftedgrace.shop. We'll do our best to accommodate your request.

6. Do you accept returns or exchanges?

Since our items are custom-printed and made-to-order, we do not accept returns or exchanges unless your item arrives damaged or defective. Please refer to our Return Policy for full details.

7. What if I receive a damaged or incorrect item?

We deeply apologize for any inconvenience. If your item is damaged, defective, or incorrect, please contact us within 60 days of delivery with a photo of the issue. We’ll gladly send a replacement or full refund.

8. How can I contact GiftedGrace.com?

We’re here to help! Reach us via email at support@giftedgrace.com.
Our support hours are:
🕒 Monday to Friday | 7:00 AM – 5:00 PM (UTC -5:00)

9. What types of products do you sell?

At Gifted Grace, we specialize in meaningful gifts, elegant jewelry, and personalized products that celebrate life’s most cherished moments — including those shared with your beloved pets. Whether it's a custom name necklace, a heartfelt message card, or a thoughtful pet gift, each item is carefully curated or crafted to bring joy, elegance, and lasting memories for you and your loved ones — both human and furry.

10. Are your products hypoallergenic?

Yes, most of our jewelry is made with skin-friendly materials. For product-specific material info, check the description on each product page.